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TERMS AND CONDITIONS |
OUR GUARANTEE |
| SATISFACTION GUARANTEED - NOTHING LESS WILL DO |
| Everyone at RMC wants every customer to be absolutely delighted with the products and service they receive. To make your shopping experience as enjoyable and convenient as possible you will find our Terms and Conditions simply explained below:- |
OUR PROMISE TO YOU |
| At RMC every effort has been made sure
that all our products are accurately described and represent the very best
combination of fit, comfort and value-for-money. If for any reason, you
are not completely satisfied with any item we will do our utmost to deal
with your concern in a friendly and sympathetic manner. Any item* can be
returned, post free, in the original packaging, within 14 days of
receipt for either replacement, exchange or a full refund as you prefer.
Our guarantee is of course in addition to your normal legal rights. *For the return of Bulky items please see below |
AVAILABILITY |
| The goods and services featured on our
website are normally only available to UK residents. Orders are welcome
from anywhere in the world but please do E-Mail us first to check
availability and delivery costs. Occasionally items may become unavailable after we have confirmed your order. In these instances we may offer you an alternative. If we are unable to do so we will write to you. |
STANDARD POSTAGE CHARGES |
| Our normal delivery time for items in stock is 7-10 days. |
| Items despatched direct from the manufacturer may take a little longer. |
| Postage charges for the UK are:- |
| Postage charge for the UK is £4.70 |
EXTRA DELIVERY CHARGE |
Some heavy or oversized items will cost extra for delivery.
These are indicated in the catalogue next to the item with a black lorry symbol. |
EXPRESS DELIVERY AVAILABLE ONLY IN UK |
| An additional cost to the
standard postage charge is available for in stock items only. Express orders will be delivered within 2-3 working days of order being processed. This excludes weekends and Bank Holidays. |
| Express Delivery to UK Mainland is an additional £6.75 |
| Express Delivery to UK Isles is an additional £17.00 |
PAYMENT |
| All website orders must be prepaid by credit/debit card. The cost of your order will be charged to your card ready for picking and despatch. The prices shown on our website will be valid until we issue our next catalogue but are subject to change for reasons outside our reasonable control (e.g. changes to VAT). Our website security is verified by Comodo. |
RETURNS |
| As stated in our Guarantee, any item* can
be returned, post free, in the original packaging, within 14 days of
receipt for either replacement, exchange or a full refund as you prefer.
Please use the addressed labels provided with your Advice Note for your
return parcel. *For the reutrn of Bulky items please see below |
REFUND POLICY FOR BULKY ITEMS-FURNITURE, SCOOTERS AND MOBILITY PRODUCTSAs part of our growing commitment to quality customer service, please be aware that if any item is faulty or not as described then please report this problem in the next 28 days and we will deal with the fault promptly and courteously. Once delivered you have up to 7 working days to contact us if you wish to cancel your contract with us. You can do this by post fax or e-mail. In accordance with the law of the land you are then due a full refund.The item must then be returned to us within 28 days complete with the original packaging and upon inspection by our suppliers we can authorise a refund but you may be liable for any damage or misuse. If you wish to return the product due to other circumstances for a refund after that period but within 6 months of purchase, then we will endeavour to accommodate your request. Please be aware that after this time period it is not reasonable to expect to be able to claim a full refund as your product is used, second hand and therefore of considerably less value to another customer who has not enjoyed the benefit of a brand new product. Your statutory rights are unaffected. |
SAFE DISPOSAL OF WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT |
| New legislation has been introduced relating to recycling Waste Electrical and Electronic Equipment ("WEEE"). This is to prevent contamination by hazardous materials and save energy by recycling. All products mains powered with a plug or running on batteries are governed by the new legislation - for a full list see www.recycle-more.co.uk. This site also offers top tips and advice on all aspects of recycling, making it easier and quicker to protect our environment and recycle more! |
| On items of electrical and electronic equipment which you buy you will see the symbol: |
 |
| This symbol means that you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately. For information on your nearest collection facility please visit www.recycle-more.co.uk or call 08450 682 572 or alternatively contact your local authority. |
| We have joined the national distributor take back scheme operated by Valpak. This scheme is setting up a network of collection facilities where you will be able to dispose of WEEE free of charge. We do not offer in-store take back. |
| In helping to separately collect WEEE you will be playing a key role in ensuring that recycling as required by these new rules takes place and the amount of WEEE being land filled is reduced thereby helping to improve the environment. |
DATA PROTECTION |
| Occasionally, we do allow other carefully selected companies to offer products or services to you. If you do not want to receive information of this kind please let us know by writing to: RMC, Unity Grove, Knowsley Business Park, PRESCOT, L34 9AR and we will of course respect your wishes. |
REGISTERED ADDRESS |
| Our Registered Address for all
correspondence is:- RMC, Unity Grove, Knowsley Business Park, PRESCOT, L34 9AR. Registered in England Number 1561474. |
RMC, Unity Grove, Knowsley Business Park, Liverpool L34 9AR